Our Services

Ilera Consulting offers a full set of customized quality improvement and quality management advisory services. We can help you improve care effectiveness and increase efficiencies while ensuring better patient outcomes.

How we do it

We support the design of quality and safety improvement projects for healthcare organizations. We work with the management and clinical team members to:

Describe and map the current processes used to deliver the care or service that is the focus of the improvement work

Reach consensus on the purpose and specific objectives of the improvement work

Identify the people who are going to be involved and how they will be involved

Recommend approaches for analysis of the findings of baseline measurement, including how to analyze problems revealed and plan and implement action needed.

Support data analysis and provide benchmarking data

Assist with root cause analysis and action plan development

Identify best practices and spread through the organization

Suggest evidence-based interventions

Why we’re good at this:

We have a team of experts who are qualified in Quality Improvement, Program Planning, Implementation and Management who have experience in both public and private sectors. Our team of Quality Improvement Practitioners works with organizations to co-design and implement quality health solutions.

Our team has vast experience in Implementation and ensuring compliance of various quality standards, both local-such as Kenya Quality Model for Health (KQMH) and international- such as Joint Commission International Accreditation (JCIA), Safe Care Hospital standards, and ISO 9001:2015

We carry out Quality Assessments/Surveys for hospitals and healthcare organizations against selected standards of quality

How we do it:

collect, collate and analyse quantitative or qualitative data

facilitate analysis of problems revealed to identify the root causes

facilitate planning of action to achieve improvements in practice

design repeat data collection following the implementation of action

prepare a report on the quality or safety improvement

We believe in an integrated change management approach of sharing information and experience through education, training, coaching, and mentoring.

We provide Learning opportunities to engage, educate, and equip your stakeholders with the knowledge they need to accelerate your quality journey. We provide Onsite and Online training on Quality Improvement for staff in the organizations to create awareness related to standard requirements.

We work hand-in-hand with improvement team leaders and facilitators to complete defined quality or patient safety improvement projects. We also serve as mentors to support the development of quality improvement facilitators.

Through our platform, the tools of quality improvement are available to users in a role-based environment that enables the collaboration required for effective quality management.